FAQs

Click below for answers to all your soupy questions. Head to the bottom to ask questions that aren’t answered here.

ORDERING

Can I order soup if I live in an apartment building?: Most likely- yes. If we can get into your apartment building when you’re not there, then we're in business. Just leave a cooler outside your door with some ice packs to keep your soup fresh. If the main door to your apartment building is always locked (and there's no code we can use to get in) then we’ve got trouble. Consider having us drop soup off at your work (if it’s in our delivery area) or double up with a friend’s order who lives in Souplandistan.
How do I change my order?: If you ever decide you want to change your order for the coming week or update your default order, just fill out the “Order Update” link at the top of the page before Friday at midnight.
How do I select my soup preference each week?: You don’t have to select your soup preference each week. When you sign up you select if you want vegan, veggie or meat soups each week. This becomes your “default order”- it’s what we’ll bring you each week if you don’t fill out the order update form.
Is it possible to order for just a week before signing up for a Soupscription?: Don't worry- you're going to love our soups. It's like a healthy, hearty, tasty treat each week. If for some wacky reason you decide you don’t want to continue you can cancel your Soupscription anytime.

If you’re interested in a larger order ($45 minimum) you can order a single delivery. Just be sure to clarify that you’re just ordering for one week on your order form.
What if I’m going out of town?: What? You’re going on vacation and haven’t invited us?! You can take a “Soupy Vacation” by filling out the vacation section on the “Update Your Order” page. Again, please let us know before Friday at midnight.
What’s up with all this “Friday at Midnight” business?: By ordering ahead of time we know the exact amount of soup to cook which means no food (or money) is wasted. You order your soup by Friday and we order our local veggies over the weekend. On Monday we turn tasty veggies into amazing soups. Totally awesome.

DELIVERY

How do you deliver piping hot soup?: We don’t, sillypants! We deliver our wonderful soups chilled so they're uber-fresh for you when you’re ready to eat. Just heat our soups on your stove or microwave. Be sure not to overheat- you’ll lose some of the flavor.
What is a Soup-Tastrophe?: A Soup-Tastrophe is a soup catastrophe. If our soup fridge gets unplugged before we deliver (this happened once) or a cooler of soup gets dropped and breaks open (unfortunately- that happened too), we won’t be able to bring you soup. We’ll call you ASAP if this ever occurs, and of course you won’t be charged for soup you don’t receive.
When do I get my tasty soup?: Good question! When you get your soup depends on where you live:

Northeast & North Portland: Tuesdays 9am-6pm.
Southwest and Northwest Portland: Wednesdays 9am-5pm
Southeast Portland: Thursdays 9am-5pm
Where will my soup be dropped off?: At your home or office- you decide. For home deliveries leave a cooler outside your door if you won't be home on your delivery day. If we deliver to your office and you won’t be there, we'll put your soup in the fridge. So easy!
Would you please give me a more specific delivery time?: Sorry- no. We have three wonderful delivery folks pedaling soup all over Portland. Each of them makes about 50 bicycle soup deliveries a day and we adjust our routes often to be as efficient as possible. Add that to changing cycling weather, time to chat with customers during deliveries and en-route bike repairs and you can see why we give you a big window of time when we'll deliver your tasty soup.

PAYMENT

How do I pay?: We’ll email you info on how to pay when you sign up, but most people by credit/debit card. Are you ready for soup yet?
Is there a minimum order or delivery fee?: $18 is the minimum order for free delivery, but if you don’t reach that you can still get soup – there’s just a $3 delivery fee (totally worth it!).

DIETARY

I’m allergic to _____. Do you have special soups for people like me?: Got a food allergy? No problem. We added a special function to our handy website so you can see all our soupy ingredients before you order and just get soups with ingredients that jive with your body.

Once you sign up for SoupCycle, you'll get an email from us each Monday morning announcing next week's soups. Just click on the soups in that email and you'll be taken to our website soup ingredient page. Souper easy, no?

OTHER

Can I taste your soups before I get a SoupScription?: We’ve been working long and hard to bring you scratch-and-sniff soups straight from our website to your home computer. Unfortunately, the only scent we’ve been able to upload successfully is called “Computer Screen”. The effect, however, is quite believable.
Do you cater events?: You ask all the right questions! Yes, we do cater events in the Portland Metropolitan Area for groups of 30-500 people. Click on the Catering link above, tell us about your event and we’ll get back to you with a quote.
How long is my soup fresh for?: Check your soup’s label- it’ll tell you how long your soup is good for (usually one week), and our salads are fresh until Friday. Pop our breads in the toaster before eating, it'll freshen 'em up even if it's been a few days since your delivery.
What if I don’t like the soup?: If you ever don’t like one of our soups- that’s ok. We don’t expect you’ll love 100% of them- and we won’t take it personally. Email us and we'll reimburse you.
What should I do with my soup containers?: Our containers make great tupperware. Reuse them or recycle in your curbside bin. Sadly, the lids aren't recyclable curbside. Your local New Seasons has special bins out front for recycling all sorts of plastics including plastic bags, lids and clamshell containers. Be a gem and recycle your soup lids there.

One of our SoupCycle dreams is to use reusable containers that we’ll reclaim from you to use again the next week. We're working on making that dream a reality. In the meantime- Reduce, Reuse, ReSoupCycle!

Questions

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This Week's Soups (click here)

DELIVERED WEEK OF MARCH 8TH

Brazilian Black Bean (vegan)
Sweet and spicy black bean soup made with jalapeños, molasses, lime juice and red wine vinegar.

Hungarian Mushroom (veggie)
A classic recipe with strong mushroom flavors, sour cream and a touch of dill.

Chicken Noodle (meaty)
One of the best chicken noodle soups you’ll ever taste. Savory chicken, wide noodles, plenty of celery and carrots and just the right spice.

Next Week’s Soups

DELIVERED WEEK OF MARCH 15TH

Curry, Coconut and Carrot (vegan)
Smooth North Indian carrot soup made rich with coconut milk, spiced with wonderful garam masala and garnished with diced chives.

Barack-a-li Cheddar (veggie)
An homage to our president’s home vegetable garden. This tasty soup has broccoli and cheddar flavors accented by vegetarian Worcestershire sauce, basil and ground mustard seed.

Cabbage Patch (meaty)
Think you don’t love cabbage soup? Think again. This super savory soup’s got chicken sausage, sauteed leeks, sage and juniper berries to add that certain je ne sais quoi.